Poppy Heritage Pietra

• Linen dust bag — breathable, natural fiber storage to protect your piece
• Butter paper wrapping — soft, elegant protection for a luxury unboxing experience
• Certificate of Authenticity — includes a unique, traceable code verifying your piece’s originality
• Care tag — detailed care instructions to help preserve the craftsmanship and material quality

Each La Mona bag is crocheted by hand by women artisans, making every piece truly one-of-a-kind.

Variations in texture, tension, and stitching are natural expressions of its handmade origin — not imperfections, but the signature of the hands that created it.

Avoiding Heavy Loads

Crochet is flexible and resilient, but not meant for excessive weight.

To preserve its silhouette, avoid carrying laptops or heavy objects that may stretch the fibers.

Moisture Care

If your bag gets wet, gently blot with a clean cloth and allow it to air-dry in the shade.

Avoid heat sources such as radiators or hairdryers, as they may alter the fibers.

Natural Dye Behavior

Some colors — especially deeper tones — may release slight pigments during early use or in humid environments.

We recommend letting your bag air for a few hours before first wear and avoiding pairing it with delicate white clothing initially.

Storage

Store your bag in its breathable dust bag.

Keep it away from moisture, and avoid placing heavy items on top of it.

The La Mona Ritual of Care

Your bag was made with intention. Caring for it becomes part of its story.

If a loop appears, gently push it back with a blunt needle.

Do not pull loose yarn. Remove small fuzz with fine scissors.

With time, your bag will develop a soft, natural patina — a quiet reminder of every place it has traveled with you.

Every La Mona piece is handcrafted especially for you.

Our artisans require 3–4 weeks to crochet your bag with the attention and intention it deserves.

If your order is completed earlier than expected, we will happily notify you by email.

Your bag is made slowly, with care — thank you for allowing us the time to craft it.

Delivery Cost

Shipping is calculated automatically at checkout, based on your delivery country.

Shipping Time

All La Mona bags are made to order.

Crafting takes 3–4 weeks, after which we will email you your tracking number.

For in-stock or sample-sale items, please allow up to 3 business days for preparation.

Standard delivery time is 3–4 business days once dispatched.

Taxes & Duties

International orders are shipped DDU (Delivered Duties Unpaid) from Chile.

This means your country may require the payment of import taxes, duties, or VAT upon arrival. These charges are the customer’s responsibility.

If a parcel is refused due to unpaid duties, it may be returned or considered abandoned by the carrier.

Any associated costs will be deducted from the refund.

Thank you for understanding the nature of international deliveries — each bag travels far to reach you.

Returns are the responsibility of the customer.

Our return address is located in Santiago de Chile, and will be provided once your request is approved.

Please notify us within 14 days of receiving your order at hello@lamonacrafted.com with:

• Your name
  
• Order number
  
• The item(s) you wish to return
  

Returned items must be new, unused, and in their original, intact packaging.

Items returned without proper packaging may be subject to a small fee.

Please keep the shipping receipt and tracking number, as we cannot process refunds for parcels lost without proof of shipment.

Once we receive your return, our team will assess the condition of the item.

If the product has been visibly used or damaged, the return may be declined.

If approved, refunds are processed within 15 days after the item is restocked.

We appreciate your care — each La Mona piece carries the work of many hands, and we ensure its journey is treated with the same respect.

You can write to us at hello@lamonacrafted.com

We read every message with the same care we put into our stitches, and we usually reply within 24 hours, Monday to Friday, from 10 AM to 6 PM CET.

During seasons of celebration or high demand, our responses may take a little longer.

Thank you for your patience as we respond to each note with intention.